Terms of service

1. General Service Terms

Welcome to Blue Pod Pools services. By engaging our services, you agree to the policies outlined in this document. Our goal is to keep your pool safe, clean, and beautiful year-round.

1.1 Service Area

  • We service residential pools within Port Charlotte, FL and surrounding Charlotte County communities. This includes place like North Port, Punta Gorda, Deep Creek and parts of the Rotunda.
  • Properties outside our primary service area may be subject to a travel surcharge. Contact us to confirm availability.


1.2 Service Scheduling

  • Weekly service visits are scheduled on a consistent day each week. Your technician will arrive within the hours of 6am to 5pm on that given day.
  • Clients will receive an SMS or email notification when the technician is en route.
  • Access to the pool area must be available on scheduled service days. If a gate is locked or a dog is loose, we may be unable to complete service.
  • Missed services due to client access issues are not eligible for credit or rescheduling without advance notice.


1.3 Billing & Payment

  • Invoices are sent on a 4 week basis. 
  • Services may be suspended for accounts past 45 days without payment.


1.4 Cancellation Policy

  • Clients may cancel service with 7 days written notice via email or text.
  • Blue Pod Pools reserves the right to discontinue service with 7 days notice to any client.

 

2. Weekly Pool Cleaning Service

2.1 What is included in the Balancing Cleaning

  • TBD


2.2 What is included in the Maintenance Cleaning

  • TBD


2.3 What is included in the Premium Cleaning

  • TBD


2.4 Green or Algae-Infested Pools

If a pool is found to be severely green or algae-infested at the time of service, additional treatment will be required:

  • A green pool treatment fee will be applied (price dependent on severity and will be discussed with the client before services are rendered).
  • Additional visits or shock treatments within the same week may be necessary and will be billed accordingly.
  • Chronic water quality issues resulting from client-side changes (e.g., disabling the pump, allowing the pool to go untreated) may require a service reset fee.


⚠  NOTE: Clients are encouraged to run their pool pump a minimum of 8 hours per day. Extended pump downtime between visits significantly increases the risk of algae growth and may result in additional treatment charges.


3. Hurricane & Severe Weather Policy

Port Charlotte is located in a high-risk hurricane zone. Blue Pod Pools has established clear procedures to protect our clients, technicians, and equipment before, during, and after tropical weather events.

3.1 Pre-Storm Preparation (Hurricane Watch or Warning Issued)

Once a Hurricane Watch or Warning is issued for Charlotte County, the following steps will be taken:

  • All scheduled service visits may be suspended at the company's discretion 24–72 hours before projected landfall.
  • Clients will be notified via text/email of any service suspension and estimated resumption timeline.
  • Pool water levels will be lowered 12–18 inches below the tile line if needed during any pre-storm visit to reduce overflow and flooding risk.
  • Clients are strongly advised to remove all loose items from the pool area (chairs, toys, floats, umbrellas) prior to storm arrival.
  • We recommend turning off the pool equipment breaker to prevent pump and motor damage from power surges or flooding. We can do this during a pre-storm visit if requested.


⚠  NOTE: Do NOT drain your pool completely before a hurricane. An empty or near-empty pool can "pop" out of the ground due to hydrostatic pressure from saturated soil. Keep at least 12 inches of water in the pool at all times.


3.2 During the Storm

  • All service is suspended during active tropical storm or hurricane conditions.
  • Our technicians will not operate during any period with sustained winds above 35 mph or active Tornado Warnings.
  • Emergency service requests during active storm conditions cannot be accommodated.


3.3 Post-Storm Service Restoration

After the storm has passed and roads are cleared, service will resume based on the following priority schedule:

  • Priority 1 — Safety assessment: Our team will survey routes and confirm road/property accessibility before any visits are made.
  • Priority 2 — Clients with significant debris or flooding issues (as reported) will be contacted for assessment visits.
  • Priority 3 — Regular service visits will resume in normal route order, beginning within 3–7 days of storm clearance depending on damage extent.
  • All clients will receive a post-storm status update via text or email within 48 hours of the storm's passage.


3.4 Post-Hurricane Pool Restoration Service

Pools that sustain significant debris intrusion, flooding, or water contamination following a hurricane will require restoration service beyond the standard weekly visit. This includes:

  • Debris removal (leaves, branches, dirt, and foreign material from the pool and equipment)
  • Heavy shock treatment and algae remediation
  • Filter backwash, deep-clean, or replacement if damaged
  • Full water chemistry rebalancing and possible partial drain/refill if water is beyond recovery
  • Equipment inspection and damage assessment report


Post-hurricane restoration is billed separately. We will always provide a written estimate before beginning restoration work.


3.5 Billing During Storm Suspension

  • Clients will NOT be charged for weekly visits that are suspended due to mandatory hurricane service interruptions.
  • Pre-storm preparation visits and post-storm restoration visits are billed as additional services.
  • Monthly billing will be prorated if service is suspended for more than one scheduled visit due to hurricane-related conditions.


⚠  NOTE: It is highly recommended that clients maintain homeowner's insurance that covers pool and screen enclosure damage. Blue Pod Pools is not liable for damage caused by hurricane-force winds, flooding, or storm debris.


4. Client Responsibilities

  • Maintain clear, safe access to the pool area on scheduled service days.
  • Notify us at least 48 hours in advance if you need to skip or reschedule a visit.
  • Inform us immediately of any visible equipment damage, changes to pool use, or unusual water conditions between visits.
  • Ensure your pool pump timer is functioning and set to run a minimum of 8 hours daily.
  • Keep children and pets away from the pool area during service visits.
  • Do not add chemicals to the pool within 24 hours before a scheduled visit without notifying us first.


5. Liability & Limitation of Services

Blue Pod Pools performs all work to the highest professional standard. However, the following limitations apply:

  • We are not responsible for pre-existing equipment failures, plumbing leaks, or structural pool damage discovered during service.
  • We are not liable for damage caused by acts of nature, including hurricanes, lightning strikes, flooding, or severe storms.
  • Chemical damage resulting from failure to run the pump, excessive bather loads not reported to us, or unauthorized chemical additions by the client is the client's responsibility.
  • We are not responsible for pool or enclosure damage caused by falling trees, debris, or wind events.
  • Any damage claims related to our service must be reported in writing within 5 business days of the service visit in question.